Thank you for visiting curtavia.com’s FAQ!

1. Ordering and Payment
   Q: Do I need to register an account to make a purchase?
   A: You can choose to register an account or check out as a guest. Registering an account will help you track your orders and save shipping information.
   Q: What payment methods are available?
   A: We accept credit cards, debit cards, PayPal, and some third-party payment platforms.
2. Products and Customization
   Q: Do you offer custom sizes for your curtains?
   A: Sorry, we currently do not offer custom sizes.
   Q: How do I choose the material for my curtains?
   A: We offer a variety of fabrics, including velvet and blackout fabric. Detailed information can be found in the product details.
3. Shipping and Logistics
   Q: How long does it take for my order to ship?
   A: Most in-stock items will ship within 2-3 business days.
   Q: Do you ship nationwide?
   A: Yes, we ship within the United States. We also offer international shipping. Some remote areas may incur additional shipping charges or take longer.
   Q: How do I track my order?
   A: Once the order is shipped, you will receive an email with a tracking number so you can check the progress of the shipment at any time.
4. Returns and Exchanges
   Q: If I am not satisfied with the product, can I return it?
   A: Yes. You can return the product within 30 days of receiving it, provided that the product is unused and in its original packaging.
5. Care and Cleaning
   Q: Can the curtains be machine washed?
   A: It depends on the material. Fabrics such as cotton and linen can be machine washed, while velvet or special fabrics are recommended to be dry cleaned. Please refer to the product description.
   Q: Will the curtains fade?
   A: Our products are all quality tested and will not fade easily under normal use and washing.
6. Customer Service and Support
   Q: How can I contact your customer service?
   A: You can contact us through the following methods:
   Email: nakiaclark@curtavia.com
   Phone: (947) 955-4896