These Shipping Terms and Conditions describe curtavia.com’s shipping policies for window treatments sold within the United States and internationally. Please read the following carefully before placing an order.

1. Import and Export Standards
   We strictly adhere to the import and export regulations of the United States and relevant countries.
   Some products may be subject to international trade restrictions due to their materials (e.g., special fabrics, fire-retardant coatings). Please confirm local import regulations before placing an order.
   International orders may incur additional duties, import taxes, or customs clearance fees, which are the responsibility of the recipient.
2. Shipping Times
   For domestic shipments: In-stock items typically ship within 2-3 business days, with an estimated arrival time of 3-7 business days.
   For international shipments: Delivery time typically ranges from 10-25 business days, depending on the destination and customs clearance efficiency.
   All times are for reference only and may be delayed due to weather, customs, or carrier issues.
3. Logistics Partners
   To ensure the safe and expedited delivery of your order, we partner with several renowned international logistics companies, including but not limited to:
   FedEx
   UPS
   DHL Express
   USPS (United States Postal Service)
4. International Shipping
   We offer worldwide shipping services. Some countries/regions may not be covered due to logistics restrictions or legal reasons.
   All international orders will be provided with a tracking number upon shipment, allowing customers to track their package in real time.
   Please note that international shipments may experience customs clearance delays. While we will do our best to assist, the ultimate responsibility lies with the recipient and local customs authorities.
5. Risk and Liability
   Once the product is delivered to the carrier, the shipping risk passes to the customer. However, we will assist with any logistics issues that may arise.
   If a package is returned due to an incomplete or inaccurate address provided by the customer, the customer will be responsible for the cost of reshipping.
6. Shipping Updates and Notifications
   Once the order has been shipped, we will provide a shipping confirmation and tracking number via email.
   Customers can check the shipping status through “My Orders” on our website or on the carrier’s website.